1. Which schools does Academix Apparel serve?

Academix Apparel is the official uniform provider for Convent of the Sacred Heart School, École Notre Dame des Victoires, and Stuart Hall for Boys in San Francisco, Katherine Delmar Burke School in San Francisco, and The Evans School in La Jolla, California. Each school has its own dedicated collection on our site with all required and approved uniform items.

 

 

2. Where do I find the uniform requirements for my school?

Each school collection page links directly to that school's uniform purchasing guidelines, which list all required and optional items by grade level. You can also find the guidelines here:

• Convent of the Sacred Heart School Uniform Purchasing Guidelines
• École Notre Dame des Victoires Uniform Purchasing Guidelines
• Katherine Delmar Burke School Uniform Purchasing Guidelines
• Stuart Hall for Boys Uniform Purchasing Guidelines
• The Evans School Uniform Purchasing Guidelines

 

 

3. We're a new family — where do we start?

Start by navigating to your school's collection using the menu at the top of the page. From there, click the link to your school's Uniform Purchasing Guidelines to see exactly what is required for your child's grade level. If you have any questions about what to order, email us at info@academixapparel.com and we'll be happy to help.

 

 

4. Are all items on the site approved uniforms for my school?

Yes, every item in each school's collection has been approved by that school for use as part of the official uniform. Items marked Required are mandatory for the relevant grade level. Items marked Optional are school-approved but not required. If you have questions about a specific item, please contact us at info@academixapparel.com.

 

 

5. Do you carry uniforms for both Convent of the Sacred Heart and Stuart Hall for Boys?

Yes, Academix Apparel is the official uniform provider for both schools, which are part of the Sacred Heart Schools community in San Francisco. Each school has its own separate collection. Some items, such as tech pants and polos, are shared across collections and also available in our Uniform Basics collection.

 

 

6. Do you ship to La Jolla for Evans School families?

Yes, we ship anywhere in the United States. Evans School families in La Jolla can order directly from The Evans School collection and receive free shipping on all orders over $100.

 

 

7. What is the Uniform Basics collection?

The Uniform Basics collection carries core uniform pieces that are approved across multiple Academix partner schools, including tech pants, shorts, and polos in approved colors. It's a convenient place to shop for replacement pieces or versatile staples that work across schools. Items in this collection are clearly labeled with the schools they are approved for.

 

 

8. Do you offer a sizing guide?

Yes, please visit our Sizing Guide for detailed size charts by product type. If you are unsure about sizing after consulting the guide, email us at info@academixapparel.com and we'll help you find the right fit.

 

 

9. How long does it take to receive my order?

We strive to process and ship orders as quickly as possible. Once your order is placed, it will typically be processed within 1-2 business days. Shipping times vary depending on your location and the shipping method selected at checkout. Standard shipping usually takes 3-7 business days, while expedited shipping can take 1-3 business days.

 

 

10. Can I track my order?

Yes, you can track your order. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your shipment.

 

 

11. What is your return policy?

We have a 30-day return policy. If you are not completely satisfied with your purchase, you can return the item within 30 days of receiving it for a refund. Please make sure the item is in its original condition, unworn or unused, with tags and in its original packaging. Customized items cannot be returned.

 

 

12. How do I initiate a return?

To initiate a return, please go to Returns Portal or login to your account with your order number. 

 

 

13. What if my item is damaged or defective?

If you receive a damaged or defective item, please contact us right away at info@academixapparel.com. We will work with you to resolve the issue and provide a replacement or refund if necessary.

 

 

14. Can I exchange an item?

Please access the Returns Portal which will offer you an exchange option.

 

 

15. How can I contact customer support?

You can contact our customer support team by emailing us at info@academixapparel.com. Our customer support hours are Monday to Friday, 9am to 5pm PST.

 

 

16. Can I cancel or modify my order?

We strive to process orders quickly, so if you need to cancel or modify your order, please contact us as soon as possible at info@academixapparel.com. We will do our best to accommodate your request, but once an order has been shipped, it cannot be cancelled or modified.