At Academix Apparel, we are here to help!

Our dedicated customer service team is just an email away at  info@academixapparel.com. We strive to respond to all inquiries within 24 hours, so you can expect a prompt and helpful response.

If you have any concerns or issues with your order, we're here to make it right. Our 30-day return policy ensures that you have enough time to try on your items and decide if they meet your expectations.

If you have received a defective, damaged, or incorrect item, please let us know immediately. We'll work with you to evaluate the issue and find a solution that makes it right.

Certain items, such as custom products, sale items and gift cards are non-returnable. If you have any questions about the eligibility of a specific item for return, please contact us.

We do not currently offer exchanges. If you find that you would like to make an exchange, please return the original item for a refund through our Returns Portal and place a new order for the replacement item.

If you would like to return an item, you have 30 days to login to go to our Returns Portal to retrieve your returns label.

Returns are processed within 10 business day of receipt by our warehouse. If the return is approved, we will issue a refund to your original form of payment. Depending on the policies of you bank or credit card, please allow 3-5 business days for your refund to post. 

Items that appear to be worn, washed or damaged, have smoke, perfume or other odors present, or is not in its original/sellable condition may not qualify for a refund. In these cases, the item(s) will be returned to you.

At Academix Apparel, we value your satisfaction and are committed to providing excellent customer service. If you have any further questions or need assistance, please don't hesitate to reach out to us at info@academixapparel.com. We're here to help you every step of the way!